Contact & Support
Beyond
boundaries.
Whether you are attempting a summit or exploring cultural heritage, we ensure your journey is backed by reliable protection and 24/7 support.
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Fill out the form below and we will get back to you within 24 hours.
Emergency Rescue
24/7 — Alpine Rescue Service
Phone: +977-9851232668
Phone: +977-9801068400
Phone: +977-1-4964222
Email: operation@alpine-rescue.com
Email: info@alpine-rescue.com
Insurance Claim
24/7 — IGI Prudential Insurance
Phone: 01-5971516
Toll Free: 1660-01-79353
Email: info@igiprudential.com
Emergency Medical: Prahlad Basnet, +977-9851057746
Devices & CTG Inquiry
Technical (Mon–Fri, 9am–6pm): +977-9851407021
Technical Email: tech@himalayanguardian.com
Sales & Service (Sun–Fri, 9am–6pm): +977-9851415239
Sales Email: sales@himalayanguardian.com
Head Office
Sales Office
Address: Chhaya Center, Thamel, Kathmandu
Phone: +977-9851415239
Phone: +977-9851410227
Email: sales@himalayanguardian.com
Map: View on Google Maps
Contact & Support FAQ
Common questions about reaching HGN and getting support for your trek.
Still have questions? Contact usIn an emergency, activate the SOS alert on your Tracer device — HGN's team is notified immediately. If you cannot activate the device, call HGN's 24/7 emergency support number directly (available on your policy document and the HGN platform). Emergency rescue services operate 24 hours a day, every day of the year.
Yes. HGN's support team is available for pre-trek advice, plan selection, device setup, and claims assistance via phone, WhatsApp, and the HGN platform. Office hours at HGN's Thamel location are available for in-person support. Response times for non-emergency queries are typically within a few hours during business hours.
Have your basic personal details and a clear description of your situation (location, trek details, and issue) ready so HGN can assist you quickly. In an emergency, your GPS coordinates are automatically shared via the Tracer device SOS button.
Yes. HGN operates a comprehensive digital platform where trekkers can register, view their policy, monitor GPS device status, access emergency contacts, and share their live tracking link with family. The platform is accessible via web browser and is optimised for mobile use.
HGN's main office is located at Chhaya Center, Thamel, Kathmandu — the heart of Nepal's trekking hub. You are welcome to visit for a consultation or to pick up your Tracer device. Online purchase and remote support are also available.